Last Updated: October 4, 2026
We refund unused purchased credits within 6 months of purchase. Credits you've already spent on SubmitHub (submissions, ads, Hot or Not, the Marketplace or any other service) can't be refunded as money.
This refund policy (the “Refund Policy”) covers the circumstances under which SubmitHub may in its discretion provide refunds, and is part of the Terms (submithub.com/about/terms). Use of the terms “we” and “us” in this Refund Policy means SubmitHub. Capitalized words not defined in this Refund Policy have the meaning as defined in the Terms. By using the Site, you are accepting this Refund Policy. If you do not agree to the Refund Policy, please do not use the Site.
SubmitHub may amend its Refund Policy at any time by posting a revised Refund Policy on the Site, and/or sending information regarding the amendment to the email address you provide to SubmitHub. You are responsible for regularly reviewing the Site to obtain timely notice of such amendments. You shall be deemed to have accepted such amendments by continuing use of the Site or of your Account after such amendments have been posted or information about such amendments has been sent to you.
When you make a purchase on SubmitHub you must read all of the details provided and be sure that you fully understand exactly what you are purchasing – including but not limited to the price and number of credits purchased.
Monetary Refunds:
You can request a refund of unused credits within 6 months (180 days) of the purchase by opening a ticket. We refund the unused portion in proportion to what you paid, to the original payment method only. After 6 months our payment processor generally can't return funds, so we can't offer a refund. We don't charge a refund fee. Credits you received through SubmitHub rather than bought (Hot or Not, gifts, referrals, vouchers, awards) have no cash value and can't be refunded as money.
Premium Credit Refunds:
If the following conditions are not met, you will automatically be returned your premium credit for use on a new submission: 1) a response within 72 hours; 2) at least 60 seconds of your song listened to (180 seconds if you chose listening instead of feedback); 3) at least 20 words of feedback if your submission is declined. In the case of Influencer submissions, the influencer has 48 hours to accept your song and, once accepted, 7 days to post it; if they don't accept or don't post in time, your credit is returned. In the case of SubmitHub Direct, the response time, listening time and feedback length shown on the curator's offer apply instead.
Note that we do our best to ensure that the above three terms are met before completing any payouts. While we have utmost faith in our code, we ought, legally, to be cautious. As such, we cannot 100% guarantee that those individuals receiving premium submissions (including but not limited to curators and influencers) will not try to "game" the system. We will work within our full capacity to ensure that: 1) our code does not allow any "cheating"; 2) swift action is taken in the event that any indescrepencies are found.
If you have any questions or concerns, open a ticket.
Term:
Purchased credits don't expire. They can only be used on SubmitHub and can't be exchanged for money, other than a refund under this policy.
Termination:
If we discontinue the Service, we'll give at least 60 days' notice on submithub.com or by email. You can use your credits until the closing date, and refund requests under this policy still apply.
Automatic Renewal Refunds
For SubmitHub Ads automatic renewal payments, the following refund conditions apply: