Support

An outlet approved my song, but isn't responding. What do I do?

Make sure you double check the original approval email to see if the outlet shared their expected timing. If you haven't heard back and that time has elapsed, try follow-up with them.

If that still fails, follow these steps:

1. Open the song from your SubmitHub homepage
2. Go to its Results tab
3. Under the "Unshared" section, find the curator who approved your song
4. Click on their name
5. A popup will appear
6. Click the "Request an update" button to the right

You'll be able to prioritize a response, and if they don't get back within 72 hours, you'll be refunded your credit + an extra :)