Support

How do I send credits to another account?

Head to the Credits section of your account. Below the credit balance circles, you'll find a "Want to send your credits to another account?" link. Click it, search for the recipient account, and send.

If you sent credits but your friend didn't get them

Most common cause: the credits never left your account. Two scenarios to check:

• You bought credits while logged into your own account, intending to gift them. Buying credits always lands them in your balance. To get them to your friend, you then need to use the "send credits" link and explicitly transfer them.
• You typed the wrong recipient address in the send flow. The search matches by email or username. If you mis-typed and the search returned no match, the credits stayed put. If it matched the wrong person, they got the credits.

Either way, head back to your Credits page, double-check your balance is intact (it usually is), and re-send to the right address.

If you're certain you sent to a specific account and they never received them, open a support ticket with the recipient's email/username and the date, and we'll trace it.