Support

How is my ad reviewed?

After you submit your ad, it goes into a review queue before it starts running. Our team does a quick pass to make sure everything looks good.

What we check

• The creatives are watchable (video loads, has audio, artwork is clear).
• The landing page (your Link) is set up properly and points to a real Spotify URL.
• The targeting makes sense given your goals.
• Meta's ad policies: we try to catch anything that Meta would reject, so you don't waste time.

Turnaround

Most ads are reviewed within 24 hours. You'll get an email when yours starts running, and the status on your dashboard will flip from "Review" to "Active".

If something needs changing

If there's an issue, we'll reach out by email (or through a note on the ad itself) explaining what needs to change. Fix the issue, resubmit, and we'll take another look.